Offering I.T. support and solutions for your business

Hosting Support Database

Over 50% of all support questions we receive regarding hosting are already answered in our support database within the Control Panel.

Searching through this support database can be very useful. Not only can it save you time is finding an answer to your question, but many times you can stumble across other information that may be of use to you.

Before raising a support ticket regarding your web hosting, please log into your control panel and take a minute to search the database.

Current System Status

The system status page is updated with any planned maintenance or current system issues. Please check this page before raising a support ticket.

Current System Status

nameserver restart

2008-05-09 10:45:23

Our primary nameserver is currently being restarted; this may result in slow access to sites and unavailability of some sites which were moved to new servers last night.

mail15

2008-05-09 07:05:53

We are currently rebooting this server after a system crash.
We expect to have it working again soon, and apologise for any inconvenience caused.

*UPDATE* The mail server is now back online.

Planned System Maintenance

Server Upgrade

2008-05-08 23:30:00

From 23:30 we will be transferring some websites from web 85, 86, 87 and 88 to new, faster hardware. Specifically we will be moving:

web85 (82.110.105.85) -> web165 (79.170.40.165)
web86 (82.110.105.86) -> web166 (79.170.40.166)
web87 (82.110.105.87) -> web167 (79.170.40.167)
web88 (82.110.105.88) -> web168 (79.170.40.168)

Once a site is transferred customers will receive an email confirming the move has been completed. The transfer will only cause a few seconds of downtime.

Contact Snowtoad Support

If you have a question or a problem that is not answered in the control panel support database then please create a new support ticket below. We aim to replay to all support tickets within 4 working hours. However, please allow up to 72 hours before pursuing it any further.